Every organisationā€™s volunteering journey is different. The services below illustrate common ways I support organisations to strengthen volunteer experience, embed good practice and deliver sustainable change. All support is tailored collaboratively to reflect organisational priorities and context.

I support organisations at every stage of their volunteering development - from reflection and review through to implementation and long-term change. All of my services can be delivered as standalone projects or combined into longer-term support packages.

Services

Volunteer Experience & Programme Health Check

An independent review of your volunteering offer, helping you understand whatā€™s working well, where volunteers experience barriers, and where practical improvements can strengthen engagement, retention and organisational impact.

Whatā€™s included:

  • Review of volunteer lifecycle
    (recruitment ā†’ onboarding ā†’ support ā†’ recognition ā†’ exit)

  • Policy and process review

  • Volunteer and staff insight gathering
    (focus groups / surveys / interviews)

  • Assessment against sector good practice
    (e.g. Investing in Volunteers principles)

  • Identification of risks and pressure points

  • Practical, prioritised recommendations

  • Improvement roadmap

Volunteer Engagement Strategy Development

Supporting organisations to develop a clear, practical and sustainable approach to volunteering that aligns with organisational priorities while strengthening volunteer experience, consistency and long-term impact.

Working collaboratively with staff, volunteers and leadership teams, this service translates ambition into an actionable volunteering strategy that supports confident decision-making and future growth.

A whole life-cycle strategy may include:

  • Strategic discovery and insight

  • Volunteer recruitment and onboarding

  • Learning, training and development

  • Support, recognition and reward

  • Retention and engagement

  • Impact and organisational value

  • Volunteer exit and transition

Volunteer Policy Development Package

Supporting organisations to establish clear, consistent and practical volunteering policies that create confidence for staff and volunteers whilst enabling safe, inclusive and effective volunteering.

Policies are designed to reflect organisational culture and operational reality - clarifying expectations, reducing organisational risk and supporting positive volunteer experiences.

Example policies:

  • Core Volunteering Policy

  • Volunteer Expenses Policy

  • Volunteer Problem Solving and Resolution Policy

  • Volunteer reward and Recognition Policy

  • Volunteer Code of Conduct

  • Volunteer Agreement Template

Mentoring for Volunteer Engagement Professionals

Providing confidential, practical mentoring for volunteer engagement professionals navigating the opportunities and complexities of volunteer-involving organisations.

Mentoring supports increased confidence, clearer decision-making and sustainable leadership practice - particularly for those working as sole specialists or managing competing organisational expectations.

Sessions are grounded in real-world experience of volunteer-led organisations across the UK.

Mentoring may include:

  • Navigating challenging volunteer situations

  • Building confidence in leadership decisions

  • Influencing senior stakeholders

  • Managing organisational change

  • Establishing boundaries between staff and volunteers

  • Reflective practice and professional growth

  • Preparing for new roles or increased responsibility

Volunteer Management Training & Development

Equipping staff and volunteer leaders with the skills, confidence and practical tools needed to recruit, support and retain volunteers through effective, people-centred practice.

Training sessions combine sector good practice with real-world scenarios, enabling participants to apply learning immediately within their organisational context.

Popular sessions include:

  • Creating Positive Volunteer Experiences

  • Supporting Volunteers with Confidence

  • Managing Challenging Volunteer Situations

  • Recruiting, Onboarding & Retaining Volunteers

  • Leading Volunteer Programmes in Volunteer-Led Organisations

Volunteering Implementation & Change Support

Supporting organisations to move from plans and recommendations into confident implementation - embedding improvements in ways that are practical, achievable and sustainable.

Following strategy development, reviews or policy redesign, this service provides structured support to ensure change is successfully introduced, understood and sustained across the organisation.

Implementation support may include:

  • Implementation planning and prioritisation

  • Supporting internal leads and volunteer managers

  • Embedding new policies and processes

  • Change management support

  • Training and skills development

  • Monitoring progress and continuous improvement

  • Leadership and stakeholder support

How working together typically works

1. Initial conversation
An informal discussion to understand your organisation, priorities and challenges.

2. Scoping support
We agree the most helpful approach, timescales and outcomes.

3. Collaborative delivery
Support is delivered in partnership with staff, volunteers and beneficiaries, grounded in organisational reality.

4. Sustainable change
The focus is always on practical improvements that continue beyond our work together.

Not sure where to start?

If you're reflecting on your volunteering offer or facing specific challenges, Iā€™d be happy to explore what support might be most helpful.

Start a conversation